YARÁ Spa & Skin Care – Refund Policy
Effective Date: February 2026
1. Refund Eligibility
Refunds or resolutions may be issued in the following situations:
• An item arrives damaged
• An incorrect item is delivered
• A product does not arrive within 60 days of shipment
• A supplier confirms a product defect or loss in transit
Each request is reviewed individually to ensure fairness and accuracy.
2. Non-Refundable Situations
Refunds are not issued for:
• Change of mind or personal preference
• Incorrect shipping information provided by the customer
• Delays caused by customs, border processing, or carriers
• Minor product variations in color, texture, packaging, or labeling
• Situations where a third-party supplier denies a refund under their fulfillment policy
3. Evidence Required
To process a refund request, we may ask for the following:
• Order number
• A brief description of the issue
• Clear photos or documentation (for damaged or incorrect items)
Providing complete information helps us resolve requests efficiently.
4. Returns
Most products fulfilled through third-party or international suppliers do not require a physical return.
If a return is required by the supplier, we will provide instructions. Returns sent without approval may not be accepted.
5. YARÁ-Branded Product Satisfaction
For YARÁ Spa & Skin Care–branded products, we stand behind our formulations.
If a product does not meet your expectations, please contact us within 14 days of delivery. At our discretion, we may offer a replacement, store credit, or refund, subject to hygiene and safety considerations.
6. How to Request a Refund
To request a refund or resolution, please email:
Include your order number and a brief explanation of the issue.
We aim to respond within 2–4 business days.
7. Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on our website with an updated effective date.