Shipping & Fullfillment Policy

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1. Order Processing

Most orders are processed within 2–5 business days. Some orders may ship directly from international suppliers.

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2. Shipping Timeframes

Estimated delivery times:

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• Canada: 7–25 business days

• USA: 7–25 business days

• International: 10–35 business days

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Shipping times may vary due to customs, weather, supplier processing, or carrier delays.

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3. Tracking Information

Some suppliers provide tracking numbers; others do not. When available, tracking details will be emailed automatically.

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4. Customs, Duties, and Import Taxes

International orders may incur:

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• Customs fees

• VAT

• Import taxes

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These charges are the responsibility of the customer.

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5. Lost or Delayed Packages

If your package is significantly delayed or lost:

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1. We will contact the supplier and open an investigation.

2. Resolution time varies based on supplier and carrier response.

3. Refunds or replacements are provided only after supplier approval.

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6. Incorrect Address

We are not responsible for packages delivered to incorrect addresses entered by the customer.